Manually void a payment in Bill.com

How to manually void a payment in Bill.com

If you have an abandoned bill or payment and need to manually** delete it from Bill.com, here's how you can do it:

** Beware of manually deleting items in Bill.com directly. Everything should be able to be managed from CharterAce; however, manual fixes may sometimes be necessary.

1) Log into Bill.com
2) Choose your school
3) Go to Vendors, then choose your vendor
4) Click on their "Payments" section. 
5) Select the payment in question
6) In the payment screen, you can click "Void Payment" in the upper-right
7) The next screen will ask you to confirm the reason for voiding. Enter that and click "Submit Request". (Sometimes this takes a few minutes to process and get updated in the Bill.com system. After doing this, wait 5 minutes and then go back into the payments section to confirm that it was voided. If it still shows as not voided, you can resubmit the request.)

Done!